karenmartel

Effective Date: 10/29/2024

At Karen Martel  customer satisfaction is our priority. We stand behind the quality of our products and services and want you to be completely satisfied with your experience. Below are the terms and conditions of our Refund and Returns Policy, which applies to products and services purchased directly from www.KarenMartel.com.

1. Return Eligibility

• Products must be returned within 30 days of the original purchase date to qualify for a refund.
• Only products purchased directly from www.KarenMartel.com are eligible for return. If you purchased our products from a third-party retailer, please contact them directly regarding their return policies.
• To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.

2. Non-Returnable Items

• Due to the nature of our services, digital products, downloadable content, and personalized consultation services are non-returnable and non-refundable.
• Items that have been opened or used, unless defective, are not eligible for a return.

3. Return Process

• Step 1: Contact our customer support team at karen@karenmartel.com within 30 days of your purchase to initiate the return. Please provide your order number, product name, and reason for the return.
• Step 2: Our team will provide you with return instructions and a return authorization number.
• Step 3: Once you receive the return authorization, package the item securely and send it to the address provided by our customer support team. Please note that customers are responsible for the cost of return shipping.

4. Refunds

• After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping and handling fees are non-refundable, and we do not refund costs associated with return shipping.
• Please note that processing times for refunds may vary based on your payment provider.

5. Defective or Damaged Products

• We stand by the quality of our products. If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving your order.
• We will arrange for a replacement product or a full refund for any products confirmed to be defective or damaged upon arrival.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item due to a defect, please reach out to our customer support team with proof of damage.

7. Digital Products and Services

• All purchases of digital products, including online courses, downloadable content, and consultations, are final and non-refundable. We do not offer refunds for these items once they have been accessed or downloaded.

8. Cancellation Policy for Consultations and Services

• If you need to cancel a scheduled consultation, please provide at least 24 hours' notice to avoid any cancellation fees.
• Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee. Please contact our support team for assistance if you need to reschedule or cancel your consultation.

9. Contact Information

• If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
  • Email: karen@karenmartel.com

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We strive to provide you with a smooth, enjoyable shopping experience and are here to help if you have any questions regarding your return or refund request. Thank you for choosing Karen Martel